Marco Polo Plaza Cebu

Topnotch service from all the staff from start to finish. Genuine warmth and attentive service. A hallmark that truly puts this property above and ahead in terms of hospitality. While the location is far from the main city center, its a peaceful retreat that provides the comfort you expect from a topnotch hotel. Their breakfast had a few suprises that you wont usually find in the usual breakfast buffet spread. Food at Blu Bar was good and their signature Tiramisu was unforgettable.

We stayed for 3weeks and we had a wonderful time. Though the hotel was bit old in a sense that it’s been too long in business. The hotel was clean and well maintained from the rooms, lobby bar and pool. The property had given attention to all areas of the hotel including the garden outside may not be not significant to others but salute to the management how every morning someone is always cleaning the garden and taking care of the plants. The food and breakfast options were excellent. Above all these the staff really made a difference in our stay. From the security, housekeeping, waitresses in the lobby and waiters in the restaurant who always greet us with a smile. Joe in the restaurant always remember how we want our coffee made, and how they remember our names made us felt like home.

On the whole our 9 day stay was excellent, the breakfast buffets were second to none(free with our deal), the staff were wonderful and often went out of their way to see we were happy in our stay. We did enjoy the Christmas meals and the visit by Mr and Mrs Santa gave our young daughter a big thrill. As our stay went over New Years Eve the fireworks provided by the hotel were spectacular when viewed from the hotel windows along with the rest of the city's contribution.

We love the breakfast selections. It was one of the things we enjoyed while staying there since they have a lot of selections and all of the food taste good and prepared well. We also loved the rooms, it's clean and comfortable. Me and my husband usually stay here for business and now, we did not expect our parents who are almost seniors would enjoy staying here as well for leisure.

We enjoyed everything except some aspects of the breakfast. In other Marco Polos, the staff don't wait for the guests to request for hot beverages but one breakfast, my dad had to chase the waiter to ask for coffee. Understandable if the buffet was full but the staff on duty was more than enough to accommodate everybody, The lettuce served on the buffet were obviously old (brownish, aged in the fridge) and was probably used for the dinner buffet the night before.